Lyubov Filin, Head of the Gaidar Institute’s Evidence-based Regulatory Practice Department, assessed the current situation in the courier services market in a commentary for Nezavisimaya Gazeta. She noted that the decline in the number of employed couriers is due to the general complication of the business environment. "Even with the continuing demand for delivery, companies face rising costs, unstable consumer demand and the need to adapt to difficult economic conditions. In these circumstances, businesses are striving to maximize operational efficiency — automating logistics, optimizing routes through algorithms and artificial intelligence. This allows to maintain competitiveness but leads to a decrease in the number of employed couriers", said the expert.
Lyubov Filin also drew attention to the change in the attitude to the work of couriers themselves: "Part of those employed in delivery initially considered this work as temporary. Now, when the labor market begins to restructure, there are alternative employment options with more stable demand and remuneration".
